Role description

Key Responsibilities:

- Experience with Dell & HP laptops, HP network printers, iPhones MAC Excellent technical troubleshooting skills in windows11 MacLinux.
- Ability to install hardware components peripherals on OEM laptops & desktops in a business environment.
- Reviewing, resolving and closing tickets in the ServiceNow queue.
- Arrange for repairs by vendors OEM and external repair facilities as necessary.
- Performing moves, adds and changes of software and hardware for all endpoints.
- Diagnose, resolve and follow through on computer malfunction. Installation/troubleshooting software in systems and equipment problems or malfunctions.
- Identifying causes and recommending solutions.
- Excellent technical troubleshooting skills windows11 MacLinux.
- Ability to install hardware components peripherals on OEM laptops & desktops in a business environment.
- General knowledge of Windows OS deployments (MECM) which includes OS image creation, capturing & deploying.

Qualifications and Experience:

- Ability to troubleshoot and resolve hardware & OS problems on endpoints
- Exposure to Windows OS Mac OS & Linux
- In depth knowledge of Windows10 11 and Microsoft Office products.
- Ability to install hardware components peripherals on OEM laptops & desktops in a business workplace.




- General knowledge of AD, DNS and DHCP, as well has how to create file share structures and network computers together into a companywide domain.
- Have an understanding of networking concepts and practice.
- General knowledge of Windows OS deployments (MECM) which includes OS image creation, capturing & deploying.
- Awareness of EDR solutions & patching
- Experience with Dell & HP desktops and laptops, HP network printers, iPhones MAC
- Experience MS Intune & O365

Skills

Cloud Infrastructure, Microsoft 365, Microsoft Office, ServiceNow, Active Directory, Customer Support, Microsoft Intune, Production Support

About UST
UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.

📌 Desktop Support (Thiruvananthapuram)
🏢 UST
📍 Thiruvananthapuram