The successful candidate will be responsible for managing room reservations, responding to guest inquiries, and ensuring a seamless booking experience for our guests.

Key Responsibilities:

· Manage Room Reservations: Handle room reservations, cancellations, and modifications via phone, email, and online booking systems.

· Respond to Guest Inquiries: Provide prompt and accurate responses to guest inquiries regarding room availability, rates, and hotel services.

· Ensure Accurate Booking Information: Verify guest information, room assignments, and special requests to ensure accuracy and efficiency.

· Coordinate with Office Team :Work closely with the other office team to ensure a smooth operations.

· Stay updated with the hotel services, amenities, and promotions to provide accurate information to guests.





· Handle bookings from OTA platforms and update availability as needed.

Requirements:

· Experience in Travel agency, hotel reservations, customer service, or a similar role.

· Strong communication skills (verbal) in English & Hindi and any 01 regional language

· Proficiency in WhatsApp Business, email handling, and basic computer operations.

· Customer-focused mindset with problem-solving abilities.

· Ability to work in a fast-paced workplace and handle multiple bookings simultaneously.

Pay: ₹20,000.00 - ₹22,000.00 per month

Benefits:

- Cell phone reimbursement
- Flexible schedule

Work Location: Hybrid remote in Kochi, Kerala

📌 Reservation Executive (India)
🏢 South India Trails
📍 India