We are looking for a friendly and customer-focused Healthcare Call Centre Executive to handle patient calls, appointment requests, inquiries, follow-ups, and customer support. The candidate should have excellent communication skills and a professional approach when interacting with patients.
Key Responsibilities
- Handle incoming and outgoing patient calls professionally.
- Assist patients with appointment booking, rescheduling, and cancellations.
- Provide information about healthcare services, diagnostic tests, doctors, and facilities.
- Respond to patient queries and resolve basic concerns.
- Follow up with patients regarding appointments, reports, and services.
- Maintain accurate patient/customer information in the system.
- Escalate complex issues to the appropriate department.
- Make outbound calls for patient follow-ups and service-related activities.
- Maintain call records and daily activity reports.
- Ensure a positive patient experience.
Requirements
- Minimum qualification: 12th Pass / Graduate.
- Previous call centre, customer service, hospital, or healthcare experience is preferred.
- Excellent verbal communication skills.
- Proficiency in English and [Local Language].
- Basic computer knowledge.
- Good listening and interpersonal skills.
- Ability to work in shifts, if required.
What We Offer
- Competitive salary.
- Training and development opportunities.
- Qualified healthcare work environment.
- Career growth opportunities.
Pay: ₹8,935.11 - ₹31,335.41 per month
Benefits:
- Cell phone reimbursement
- Flexible schedule
- Food provided
- Health insurance
- Provident Fund
Work Location: In person
📌 Call Centre Executive (India)
🏢 amanitech
📍 India
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