- Handle customer technical queries and provide timely, professional support.
- Troubleshoot issues, create service/work orders, and escalate cases as required.
- Plan and dispatch field technicians based on customer requirements and SLA.
- Process spare-parts requests, quotations, and order coordination.
- Maintain accurate customer, service, and product data in CRM systems.
- Support timely issue resolution while maintaining customer satisfaction.
- Complete required training and stay updated on products and processes.
KEY TECH SKILLS
- 1–3 years of experience in call center/customer service support.
- Fluent in German & English.
- High School Diploma or Bachelor’s Degree.
- Experience in service orders, planning & dispatch.
- Robust verbal, phone, email, negotiation & active-listening skills.
- Knowledge of CRM; Salesforce/ServiceMax is a plus.
- Ability to multitask, prioritize, and manage time effectively.
SHIFT: 9:00 AM – 6:00 PM | Germany Business Hours | Monday–Friday
Pay: ₹65,000.00 - ₹70,000.00 per month
Work Location: Remote
📌 German language Expert (India)
🏢 Forefront Academy
📍 India
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