Lead Management & Customer Coordination

- Handle customer enquiries received through WhatsApp, Instagram, Facebook, phone calls, and other lead sources
- Respond to customer enquiries and understand project requirements
- Follow up with prospective customers and existing enquiries
- Maintain and update customer records in Google Sheets
- Track lead status and maintain follow-up schedules
- Schedule and coordinate site visits between customers and site engineers
- Ensure timely communication and customer follow-ups

Sales Support

- Assist in converting enquiries into site visits and project discussions
- Follow up on quotations and pending customer decisions
- Coordinate with customers regarding project updates and payment follow-ups
- Maintain lead databases and sales records
- Support the sales with customer communication and documentation

Project Coordination

- Coordinate with site engineers, vendors, fabricators, carpenters, and suppliers
- Maintain project progress records and updates
- Assist in project scheduling and coordination activities
- Ensure proper communication between customers and execution teams

Operations & Administration

- Prepare quotations, invoices, receipts, and project-related documents
- Manage WhatsApp Business communication and customer records
- Handle WhatsApp broadcasts and customer updates
- Maintain organised project documentation and records
- Assist with basic bookkeeping,



payment tracking, and administrative activities
- Generate periodic lead and project status reports
- Regularly Posting Contents and Handling Social Media Pages

Required Skills

- Good communication skills in Tamil and basic English
- Comfortable handling customer calls and follow-ups
- Familiarity with Google Sheets and Microsoft Excel
- Ability to manage multiple customer enquiries simultaneously
- Strong organisational and coordination skills
- Basic knowledge of quotations, invoices, and business documentation is preferred
- Prior experience in customer support, telecalling, sales coordination, or operations support is an added advantage

Pay: ₹10,000.00 - ₹20,000.00 per month

Advantages:

- Cell phone reimbursement

Application Question(s):

- Are you comfortable handling customer calls and follow-ups daily?
- Are you familiar with Google Sheets or Microsoft Excel?
- Do you have experience in Customer Support, Telecalling, Sales Coordination, or Operations Coordination?
- Have you previously handled customer enquiries through WhatsApp, phone calls, or social media?
- What is your current salary?
- What is your expected salary?

Education:

- Diploma (Preferred)

Experience:

- Sales support: 1 year (Preferred)

Language:

- English (Required)
- Tamil (Required)

Work Location: Remote

📌 Sales Coordinator (India)
🏢 Luvera Homes
📍 India