We are looking for Dynamic personality with technical sound and who can be good in excellent Interpersonal and strong negotiation skills.

Job Responsibilities

- Act as the first point of contact for clients, addressing and resolving their queries effectively at the help desk.

- Manage and resolve support tickets related to technical issues to ensure uninterrupted client operations and maintain productivity.

- Assist in the design and execution of successful software implementation processes.

- Monitor and track user tickets, ensuring timely resolution and client satisfaction.

- Collaborate with the development team to communicate client requirements and suggest new features or enhancements.

Required Skills

- Robust analytical, problem-solving, and troubleshooting abilities.

- Excellent verbal and written communication skills.

- Proactive mindset focused on process improvement and client satisfaction.

- Basic understanding of programming concepts.

- Proficiency in Microsoft Office Suite, particularly Word and Excel.

📌 School Coordinator (India)
🏢 Edunext Technologies
📍 India