Pet Care Front Desk Executive

Company: Petsburgh
Location: Mumbai
Job Type: Full-time
Experience: 1–3 years preferred

About Petsburgh

Petsburgh is a premium pet-care brand established in 2008, specialising in professional pet grooming, pet services and grooming education. We are committed to maintaining high standards of pet care, skilled grooming and exceptional client service.

About the Role

We are looking for a well-presented, confident and organised Pet Care Front Desk Executive to join our grooming spa.

You will be the first point of contact for our clients and their pets and will play an important role in ensuring that the front desk, client communication, service records and payment process run smoothly.

This role is ideal for someone who loves animals, communicates well, is comfortable with numbers and computers, and is extremely attentive to detail.

Key Responsibilities

Client Service & Reception

- Welcome clients and their pets professionally and warmly.
- Handle incoming calls, WhatsApp enquiries and client queries.
- Explain grooming services, pricing, packages and salon policies.
- Maintain a professional and organised reception area.
- Handle routine client concerns and escalate issues when required.

Service & Billing Coordination

- Record the services actually performed for each pet.
- Communicate completed services and applicable prices accurately to the Accounts team.
- Record which groomer/team member performed each service.
- Communicate additional services, products, discounts or approved adjustments to Accounts.
- Check that the final bill accurately reflects the services provided.
- Coordinate with groomers and Accounts to resolve discrepancies.

Cash & Payment Handling





- Collect payments through cash, UPI, card and other approved methods.
- Maintain accurate records of daily collections.
- Provide Accounts with an accurate report of daily cash intake and other payments received.
- Hand over cash according to company procedures.
- Immediately report any payment discrepancy, shortage or excess.

Booking Support

- Support the booking team with appointment coordination.
- Assist with confirmations, cancellations and rescheduling.
- Ensure appointment and pet information is accurately recorded.
- Coordinate with groomers regarding special requirements, delays or changes to appointments.

Data Entry & Administration

- Maintain accurate client and pet records.
- Enter service, appointment and payment information into the relevant systems.
- Maintain daily reports and records.
- Use basic Excel/Google Sheets, WhatsApp and billing/POS systems.
- Ensure all information is entered accurately and on time.

Sales & Client Support

- Explain relevant services, packages and products to clients.
- Assist in converting enquiries into appointments.
- Recommend appropriate additional services or products when relevant.
- Inform clients about promotions, packages and repeat grooming requirements.
- Support the team in maintaining strong rel

Pay: ₹15,000.00 - ₹20,000.00 per month

Ability to commute/relocate:

- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

- Are you comfortable with work timings Monday to Saturday, 9:45am to 7:00pm?

Education:

- Bachelor's (Preferred)

Language:

- English (Required)

Location:

- Mumbai, Maharashtra (Required)

Work Location: In person

📌 Front Desk Executive - Pet care (India)
🏢 Petsburgh
📍 India