Are you someone who thrives on solving problems and creating memorable customer experiences? As a Customer Service Executive – you’ll be the voice our customer's trust. You’ll handle credit card queries with empathy, speed, and precision—turning everyday interactions into moments of delight. If you’re ready to be part of a high-energy team that values service excellence, innovation, and growth, this is your chance to shine in a 24x7 agile environment.
Roles & Responsibilities:
- Handle inbound customer queries related to credit cards with speed and accuracy
- Maintain high service quality (SQ), first contact resolution (FCR), and average handling time (AHT)
- Ensure timely resolution of customer requests within defined turnaround time (TAT)
- Promote migration to alternate service channels for improved efficiency
- Drive Net Promoter Score (NPS) through positive customer interactions
- Upsell identified products to support revenue generation
- Adhere to weekly shift schedules, including rotational shifts (24x7)
- Support and drive key initiatives within the Customer Contact Centre
- Contribute to overall service excellence and operational efficiency.
- Excellent communication skills in English and Hindi; regional languages are a plus
- Strong problem-solving and decision-making abilities
- Customer-centric mindset with a focus on service quality
- Comfortable working in rotational shifts, including weekends and holidays
- Proficient in using computer systems and CRM tools.
Educational Qualifications:
Graduation: Bachelor of Commerce (B.com) / Bachelor of Science (B.Sc) / Bachelor of Arts (BA) / Bachelor of Business & Insurance (BBI) / Bachelor of Management Studies (BMS)
Post-Graduation: Master of Business Administration (MBA) / Master of Commerce (M.com) / Master of Arts (MA)
Experience: 0 - 2 years of relevant experience
Pay: ₹15,000.00 - ₹33,000.00 per month
Advantages:
- Health insurance
- Provident Fund
Work Location: In person
📌 Customer Service Executive (India)
🏢 Client - IDFC
📍 India
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