Key Responsibilities:

- Conduct product, sales, and customer-service training for retail staff.
- Train employees on sales techniques, upselling, cross-selling, and conversion.
- Develop training modules, presentations, and practical learning activities.
- Conduct induction and refresher training programs.
- Assess employee performance and identify training gaps.
- Conduct role plays, mock customer interactions, and product demonstrations.
- Monitor training effectiveness and provide feedback to store managers.
- Work closely with the sales and operations teams to improve store performance.
- Maintain training records, attendance, assessments, and performance reports.
- Travel to different retail outlets for training, if required.

Requirements:

- 3–6 years of experience in retail sales training / L&D; / retail sales.
- Strong knowledge of retail sales processes and customer service.
- Excellent communication and presentation skills.
- Valuable understanding of sales KPIs such as conversion, average bill value, and upselling.
- Confident in conducting classroom and on-the-job training.
- Good MS PowerPoint and Excel skills.
- Willingness to travel to stores when required.

Work Location: In person

📌 Retail Sales Trainer (India)
🏢 CJ KONSULTANTS
📍 India