System & Infrastructure Maintenance

- Property Management Systems (PMS): Maintain and troubleshoot systems like Opera, Protel, or similar hotel software.
- Point of Sale (POS): Manage and support restaurant/retail POS systems (e.g., Micros, Simphony).
- Network Administration: Monitor and support hotel local area networks (LAN), wireless networks (Wi-Fi) for guests and staff, and VPNs.
- Hardware Support: Install, configure, and repair servers, workstations, printers, key-card locking systems, and IPTVs.

User Support & Technical Assistance

- Helpdesk Support: Provide prompt technical assistance to back-office staff, management, and hotel guests experiencing connectivity or hardware issues.
- On-Call Availability: Participate in a rotational on-call schedule to handle critical IT emergencies outside regular business hours.
- Onboarding: Set up user accounts, emails, and access permissions for new hotel employees.

Security & Compliance

- Data Backup:



Ensure daily, weekly, and monthly system backups are executed and verified.
- Cybersecurity: Maintain firewall configurations, antivirus software, and access controls to secure guest and corporate data.
- Compliance: Align IT practices with PCI-DSS standards for secure payment processing.
- Experience: 2+ years of IT support experience, with at least 1 year directly within the hotel or hospitality sector.
- Proven experience with hospitality software (e.g., Opera PMS, Micros POS).
- Good understanding of networking concepts (TCP/IP, VLANs, Wi-Fi access points, switches).
- Familiarity with Windows Server workplace and Active Directory.

Pay: ₹20,000.00 - ₹22,000.00 per month

Benefits:

- Health insurance
- Provident Fund

Work Location: In person

📌 IT Executive (Jalandhar)
🏢 Espire Hospitality
📍 Jalandhar