- Supervise and coordinate restaurant service during assigned shifts.
- Welcome guests, assist with seating, and ensure a positive dining experience.
- Allocate sections and duties to stewards/waiters and monitor their performance.
- Ensure proper table setup, cleanliness, grooming, and service standards.
- Take and coordinate food and beverage orders accurately.
- Coordinate closely with the kitchen and bar to ensure timely service.
- Explain menu items, ingredients, and promotions to guests.
- Handle guest requests and resolve routine complaints professionally.
- Upsell food and beverage items where appropriate.
- Monitor food quality, presentation, portioning, and service timing.
- Conduct pre-shift briefings and communicate operational instructions.
- Ensure compliance with restaurant SOPs, hygiene, and food-safety standards.
- Assist with opening and closing procedures, stock checks, and daily reports.
- Train and guide junior service staff.
- Support the Restaurant Manager with daily operations and other assigned duties.
Requirements:
- Previous restaurant or hotel F&B; service experience is preferred.
- Valuable communication and interpersonal skills.
- Knowledge of food and beverage service, POS systems, and restaurant operations.
- Strong leadership, teamwork, and customer-service skills.
- Willingness to work shifts, weekends, and public holidays.