Location: Gurugram, Haryāna, India
Date Posted: Sep 24, 2026

About Alvarez & Marsal

Alvarez & Marsal (A&M;) is a global consulting firm with over 10,000 entrepreneurial, action and results-oriented professionals in over 40 countries. We take a hands-on approach to solving our clients' problems and assisting them in reaching their potential. Our culture celebrates independent thinkers and doers who positively impact our clients and shape our industry. The collaborative environment and engaging work—guided by A&M;'s core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity - are why our people love working at A&M.;

The Team

Alvarez & Marsal (A&M;) is seeking an experienced and highly motivated leader to drive the CRM and Marketing Technologies strategy and roadmap. This role will report to the CRM and Marketing Technologies Director and be responsible for orchestrating the implementation of the area’s projects and initiatives.

How you will contribute

- Solid understanding of Marketing organizations, processes and operating models
- Strong business acumen and stakeholder management
- Understanding of Marketing technology platforms and systems, including MarTech tools, channels and services; CRM, marketing automation, AI and analytics tools.
- Experience matching business requirements with technical functionalities and capabilities
- Advanced project and change management skills and experience
- Strategy execution through the design and implementation of fit-for-purpose organization structures, operating models, processes and technologies
- Regularly liaise with data teams to improve data infrastructure, maintain seamless integration across databases and Martech components, and define and refine requirements for multi-channel CRM initiatives
- Analyse, report and translate marketing data into improvement initiatives
- Partner with Marketing, IT and Business Units to align strategies and ensure effective execution
- Oversee the integration of Martech and CRM solutions
- Stay ahead of industry trends and innovations,



recommending new tools and technologies to drive efficiency and effectiveness
- Serve as a subject matter expert in CRM and Martech, providing insights and recommendations to the Marketing team and other Stakeholders.

Qualifications

- Bachelor’s degree in Marketing, Technology, Business Administration, or a related field
- 10+ years of experience managing marketing technology platforms and systems, including Martech tools, CRM, marketing automation, and analytics tools
- Solid expertise in Project and Product Management – PMP and CPM certifications are a plus
- Change Management processes and models
- Analytical mindset with experience leveraging data to inform strategy and decision-making
- Familiarity with compliance regulations (e.g., GDPR, CCPA) related to customer data
- Negotiation and vendor management
- Well-organized, high attention to detail, deadline oriented
- Strong problem solving and troubleshooting skills
- Excellent verbal and written skills, with the ability to establish credibility and influence clients
- Strong team player, comfortable working in matrix environments

Your journey at A&M;

We recognize that our people are the driving force behind our success, which is why we prioritize an employee experience that fosters each person’s unique professional and personal development. Our robust performance development process promotes continuous learning, rewards your contributions, and fosters a culture of meritocracy. With top-notch training and on-the-job learning opportunities, you can acquire new skills and advance your career. We prioritize your well-being, providing benefits and resources to support you on your personal journey.



Our people consistently highlight the growth opportunities, our unique, entrepreneurial culture, and the fun we have together as their favorite aspects of working at A&M.; The possibilities are endless for high-performing and passionate professionals.

Culture & Values

At Alvarez & Marsal, our core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity guide everything we do, shaping a culture rooted in entrepreneurship, impact, and integrity. We trust our people to take ownership early, contribute to meaningful challenges, and drive results that matter. We empower growth and champion diverse perspectives. Above all, we value doing the right thing. For those ready to roll up their sleeves, lead with integrity, and be difference makers, this is where it starts.

Equal Opportunity Employer

It is Alvarez & Marsal’s practice to provide and promote equal prospect in employment, compensation, and other terms and conditions of employment without discrimination because of race, color, creed, religion, national origin, ancestry, citizenship status, sex or gender, gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, family medical history, genetic information or other protected medical condition, political affiliation, or any other characteristic protected by and in accordance with applicable laws. Employees and Applicants can find A&M; policy statements and additional information by region here.

Unsolicited Resumes from Third-Party Recruiters

Please note that as per A&M; policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters are engaged to provide candidates for a specified opening. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that A&M; will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.

📌 Manager, CRM & Marketing Technology, GESS - Global Capability Center (India)
🏢 Alvarez & Marsal
📍 India