About the Role

We are looking for a Dynamics 365 Contact Center Developer with hands-on experience in Omnichannel for Customer Service and Copilot/AI-powered capabilities. You will build and support contact center solutions on Microsoft Dynamics 365 and Azure, manage releases across environments, and ensure secure, reliable integrations with enterprise applications.

Key Responsibilities

- Design, configure, and support Microsoft Dynamics 365 Contact Center and Omnichannel for Customer Service solutions
- Implement and enable Copilot and AI-powered capabilities to improve agent productivity and customer experience
- Build cloud-native solutions on Azure using App Services, Azure Functions, and Logic Apps
- Manage Dynamics 365 solution deployment, release management, and CI/CD across Development, UAT, and Production environments using Azure DevOps
- Develop and consume REST APIs for enterprise application integrations
- Implement authentication using Azure AD and OAuth
- Configure and manage security roles, access management, and RBAC, and apply application security best practices
- Provide production support, troubleshoot incidents, and perform root cause analysis
- Work in an Agile/Scrum team, participating in sprint planning, reviews, and retrospectives
- Document configurations, designs, and deployment procedures

Required Qualifications

- [X]+ years of experience with Microsoft Dynamics 365 Customer Service




- Hands-on experience with Dynamics 365 Contact Center and Omnichannel for Customer Service
- Experience with Copilot / AI-powered capabilities in Dynamics 365
- Experience with Microsoft Azure: App Services, Azure Functions, Logic Apps, Azure DevOps, and cloud-native development
- Experience with solution deployment, release management, and CI/CD across Dev, UAT, and Production
- Knowledge of REST APIs, Azure AD/OAuth authentication, and enterprise integrations
- Experience with security roles, access management, RBAC, and application security
- Strong troubleshooting, production support, and problem-solving skills
- Experience working in Agile/Scrum environments

Preferred Qualifications

- Experience with Power Platform (Power Automate, Power Apps)
- C# and .NET experience, including plugins and custom extensions
- Knowledge of telephony/CTI integrations and channels such as voice, chat, SMS, and social messaging
- Familiarity with Azure Communication Services or Copilot Studio
- Microsoft certifications (MB-230, MB-280, PL-400, AZ-204)
- Banking or financial services domain experience

Tools & Technologies

- CRM & Contact Center: Dynamics 365 Customer Service, Contact Center, Omnichannel, Copilot
- Azure: App Services, Azure Functions, Logic Apps, Azure AD
- DevOps: Azure DevOps, CI/CD pipelines, solution management
- Integration & Security: REST APIs, OAuth, RBAC, security roles

Perks:

- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Application Developer-Microsoft Dynamics 365 Customer Engagement (India)
🏢 Codians Infra International
📍 India