We are looking for an experienced Reliability Monitoring Supervisor to lead a 24x7 monitoring and support team, ensuring effective alert management, incident response, service reliability, and operational performance across hosting platforms.

This is a hybrid role based in Kochi, Kerala, operating in a 24x7 shift environment. Candidates must be based in Kerala, must be comfortable working from the office whenever operational needs require, and flexibility to support 24x7 shift operations is required.

Key Responsibilities
Lead and manage Reliability Monitoring Engineers across 24x7 shifts
Monitor team performance, alerts, SLAs, and operational KPIs
Coordinate incident response, escalations, and cross-functional communication
Coach and mentor team members and drive performance improvements
Ensure proper shift handovers, documentation, and SOP adherence




Identify recurring issues and process gaps and implement improvements
Support staffing, scheduling, and shift coverage planning
Requirements
5+ years of overall experience, including 2 years of prior Team Lead/Supervisor or people-management experience in hosting, cloud infrastructure, managed services, or NOC environments
Experience managing technical teams in a 24x7/shift-based operation
Knowledge of server monitoring, alerting tools such as Nagios, Zabbix, Icinga, or Datadog, and common hosting incidents
Robust incident management, communication, coordination, and problem-solving skills
Ability to work with operational metrics such as MTTD, MTTR, MTTC, and SLA compliance
Preferred Qualifications
ITIL/Incident Management experience

📌 Reliability Monitoring Supervisor (Kerala)
🏢 Vipoint Solutions
📍 Kerala