Key Responsibilities

A. Quality Monitoring & Centre Inspection

- Conduct scheduled and surprise/need-based quality monitoring visits as authorised by the Q-Team Head.
- Use approved inspection checklists, SOPs, project requirements and quality standards.
- Verify physical implementation against approved project plans, records and system data.
- Inspect classrooms, laboratories/workshops, computer facilities, attendance systems, CCTV, safety arrangements, sanitation, welfare facilities and other prescribed infrastructure.
- Record observations with date, location, evidence, responsible function and severity/category.
- Immediately escalate critical safety, safeguarding, fraud or serious compliance concerns.

B. Candidate Lifecycle Quality Verification

- Verify sample candidate records from mobilisation through enrolment, training, assessment, certification, placement and post-placement tracking.
- Check whether candidate information and supporting documents are complete and internally consistent.
- Verify that candidates received appropriate information and counselling regarding training and employment.
- Check attendance, participation, training progress and intervention records.
- Conduct candidate interactions/feedback checks to validate actual service delivery against documented records.
- Identify anomalies such as duplicate records, unexplained attendance, unsupported placement claims or inconsistent candidate status.

C. Training Quality Monitoring

- Observe classroom and practical sessions against approved curriculum, lesson plans, training schedules and learning outcomes.
- Verify trainer deployment, trainer qualification/records and attendance as required.
- Check availability and usability of training equipment, tools, consumables and learning resources.




- Review learner participation, practical exposure, remedial training and formative assessment evidence.
- Document training-quality gaps and recommend corrective actions.
- Follow up previously identified observations to verify effective closure.

D. MIS / ERP & Data Verification

- Cross-check selected ERP/MIS records against physical files, registers, attendance evidence and candidate interactions.
- Verify completeness, accuracy and timeliness of project data.
- Identify duplicate, inconsistent, missing or unsupported records.
- Review data trails relating to attendance, training, assessment, certification, placement and post-placement tracking.
- Record data-quality exceptions and communicate them to the Q-Team Head and relevant operational owner.
- Do not alter operational MIS records unless specifically authorised through the organisation's correction process.

E. Placement & Post-Placement Quality Verification

- Verify placement records through prescribed documentary and sampling mechanisms.
- Check offer letters, joining evidence, employer details, salary/wage information and other applicable placement evidence.
- Conduct sample candidate/employer verification where authorised.
- Review post-placement tracking and retention-support records.
- Identify unsupported, delayed or inconsistent placement and retention records and raise quality observations.

F.



Compliance & Documentation Review

- Review centre/project records against applicable DDU-GKY 2.0 guidelines, SOPs, sanction conditions, approved project work schedule and internal quality checklists.
- Verify availability of mandatory records and supporting evidence.
- Check whether previous inspection observations have been closed with adequate evidence.
- Maintain inspection reports, observation registers, CAPA trackers and supporting photographs/documents where authorised.
- Support internal audits, external inspections and programme reviews.

G. Candidate Welfare, Safeguarding & Grievance Verification

- Verify that candidate welfare facilities and grievance mechanisms are functioning as prescribed.
- Check sample grievance records for acknowledgement, investigation, resolution and escalation.
- Interact confidentially with candidates to identify potential welfare, safety, harassment, discrimination or exploitation concerns.
- Immediately escalate reliable safeguarding or safety concerns through the prescribed mechanism.
- Maintain confidentiality and avoid exposing complainants unnecessarily.

H. CAPA & Corrective Action Follow-up

- Classify observations/non-conformities according to the approved quality framework.
- Agree or record corrective-action requirements with the responsible operational function through the Q-Team Head.
- Maintain a CAPA/observation tracker with owner, due date, status and closure evidence.
- Conduct verification checks before recommending closure.
- Escalate overdue, recurring or systemic non-conformities.
- Identify recurring patterns and recommend preventive actions to the Q-Team Head.

Pay: ₹15,013.51 - ₹32,642.85 per month

Work Location: In person

📌 DDUGKY - Quality Executive (India)
🏢 Project Concern International
📍 India