Job description:

About the Role
We are a Garments manufacturing company, is looking for a proactive and customer-focused CRM Executive to manage client relationships, coordinate orders, and ensure smooth communication between the company and its customers.

Key Responsibilities

- Order to Delivery Coordination – Track orders from placement to delivery, ensuring timelines are met
- Telecalling – Make and receive calls to clients for order updates, follow-ups, and issue resolution
- Clarifications & Follow-Ups – Address client queries promptly and follow up on pending matters
- Payment Follow-Up & Support – Coordinate with clients on payment schedules and outstanding dues
- Client Communication & Record Keeping – Maintain accurate records of client interactions, orders, and communications
- Complaint Handling – Resolve customer complaints efficiently and escalate when necessary

Requirements





- 1–3 years of experience in CRM, customer service, or telecalling (required)
- Strong communication and interpersonal skills, with confidence in outbound/inbound calling
- Proficiency in MS Excel preferred
- Ability to multitask and manage client records systematically
- Fluency in Bengali and Hindi/English preferred

Skills

- Telecalling (mandatory)
- Customer relationship management
- Excel-based reporting and tracking
- Problem-solving and follow-up discipline

Pay: ₹18,000.00 - ₹20,000.00 per month

Perks:

- Cell phone reimbursement
- Provident Fund

Application Question(s):

- We are Located at Banerjee Hat, Maheshtala, will that convenient for you?
- Where do you stay? Kindly share your exact location?

Work Location: In person

📌 CRM Executive (India)
🏢 Garments
📍 India