Service Delivery Director

Bengaluru, Karnataka

Job Summary

The Program/Service Delivery Director is responsible for providing strategic leadership, governance, and end-to-end delivery oversight for multiple SAP and Non-SAP programs. The role ensures successful execution of business objectives, stakeholder alignment, financial management, risk mitigation, and delivery excellence while driving customer satisfaction and business growth.

- 15–20+ years of overall IT/Digital Transformation experience.
- 8+ years leading large, complex programs
- Experience managing global delivery teams and client stakeholders
Exposure working in SAP ERP platform and Non-SAP handling large Program/Account

Key Responsibilities

- Lead multiple projects/workstreams as a unified program and ensure successful delivery against scope, schedule, budget, and quality objectives.
- Define program governance, operating model, reporting structures, and executive communication plans.
- Manage client relationships, steering committees, and executive stakeholder engagements.
- Identify, manage, and mitigate program risks, issues, dependencies, and escalations.




- Ensure alignment between business objectives, technology strategy, and delivery execution.
- Lead cross-functional teams including Business, Product, Engineering, Architecture, QA, and Operations.
- Drive program planning, resource management, budgeting, forecasting, and financial governance.
- Oversee vendor, partner, and third-party engagements where applicable.
- Drive continuous improvement, operational excellence, automation, and transformation initiatives.
- Support business growth through solutioning, proposals, RFP responses, and account expansion initiatives.

Skill Requirements

Program Management

Executive Stakeholder Management

- Digital Transformation Leadership

- Risk & Compliance Management

- Resource & Capacity Planning

- Governance & Reporting Experiance in Managing SAP and Non-SAP programs

- Experience in Cloud, Data & AI, Enterprise Applications, Digital Engineering, or Managed Services

- Experience leading globally distributed teams

- Solid commercial and contractual management experience "

Other Requirements

📌 Service Delivery Director (India)
🏢 HCLTech
📍 India