Role Overview: We are seeking a proactive and customer-focused Business Communications Specialist to manage relationship building, key account communications, and service upselling for EVINDIA. In this role, you will serve as the primary bridge between EVINDIA and our existing clients, ensuring consistent official communication, timely sharing of updates and mandatory mailers, and identifying growth opportunities to upsell our expanding portfolio of digital and media services.

Key Responsibilities:

1. Client Relationship Management

- Build, nurture, and maintain strong, trust-based relationships with existing clients and business partners.
- Serve as the main point of contact for day-to-day queries, feedback, and operational communications.
- Ensure high levels of customer satisfaction and retention through proactive engagement and prompt follow-ups.

2. Mandatory Communications & Reporting

- Draft and dispatch scheduled, mandatory emails, compliance notifications, progress reports, and official updates to clients on a regular basis.
- Maintain organized mailing schedules and client directories to guarantee timely delivery of key documentation.
- Coordinate with internal teams (Marketing, Operations, HR) to ensure accuracy in shared reports and communications.

3. Upselling & Cross-Selling Services

- Understand client business needs and introduce relevant additional offerings, such as sponsored posts, advertising campaigns, premium listings, white-label services, and event coverage.




- Pitch new packages and revenue-generating features to existing accounts to increase account value.
- Collaborate with sales and leadership teams to close upselling opportunities.

4. Issue Resolution & Account Coordination

- Address customer concerns or technical queries efficiently by escalating them to internal teams when required.
- Gather client feedback to suggest platform improvements and service enhancements.

Required Skills & Qualifications:

- Experience: 1–3 years of experience in Business Communications, Client Servicing, Account Management, or Customer Success.
- Communication: Exceptional verbal and written English communication and email writing skills.
- Relationship Building: Demonstrated ability to interact professionally with corporate clients and maintain long-term partnerships.
- Sales / Upselling: Strong interpersonal persuasion skills with a natural ability to identify customer needs and pitch additional services.
- Organization: Highly organized with keen attention to detail for managing regular email dispatches and client records.
- Industry Interest: Interest in the Electric Vehicle (EV) sector, automotive tech, or digital media platforms is a strong plus.

What We Offer:

- Opportunity to grow with India’s leading Electric Vehicle digital platform.
- Dynamic, learning-focused, and fast-paced workplace.
- Competitive compensation package based on experience and performance.

Pay: ₹25,000.00 - ₹60,000.00 per month

Benefits:

- Health insurance
- Leave encashment
- Paid sick time

Work Location: In person

📌 Business Communications Specialist (India)
🏢 Vidhyut Vahanam TYD Private Limited (EVINDIA)
📍 India