Playspots is looking for a Technical Support Executive to manage client accounts, handle customer queries, and provide support to ensure a valuable customer experience.

Key Responsibilities

- Manage key client accounts and communicate with clients through calls, emails, and other channels.
- Handle service and sales queries, build customer relationships, and focus on customer engagement and retention.
- Assist clients in using our platform effectively to improve their business and suggest relevant value-added services.
- Troubleshoot customer issues and coordinate with the technical team for timely resolution and follow-up.
- Prepare monthly reports and analytics related to client accounts and support activities.

Requirements

- Bachelor’s degree in IT, Computer Science, Business Administration, or a related field.
- 1–2 years of experience in technical support, customer support, client management, or a similar role.
- Good communication, problem-solving, and interpersonal skills.

Work Location: In person

📌 Technical Support Executive (India)
🏢 Soft Fruit Solutions
📍 India