Job Responsibilities:

- Handle customer queries related to health insurance policies, claims, renewals, and coverage.
- Assist customers through calls, emails, and chat.
- Explain policy advantages, terms, and claim procedures clearly.
- Resolve customer complaints and provide appropriate solutions.
- Coordinate with internal teams for claim and policy-related issues.
- Maintain accurate customer records and update information in the system.
- Follow up with customers regarding pending requests and documentation.

Requirements:

- Good communication and interpersonal skills.
- Basic knowledge of MS Office/computer operations.
- Customer-focused approach with good problem-solving skills.
- Hindi & English communication mandatory.
- Insurance/healthcare experience is an advantage.
- No Fresher Candidates.

Immediate Joiners Preferred

Pay: ₹20,000.00 - ₹32,000.00 per month

Benefits:

- Health insurance
- Provident Fund

Work Location: In person

📌 Customer Support Executive (CSE) (India)
🏢 AL FAHAD ENTERPRISES
📍 India