Post-Sale CRM Head – Real Estate

Location: Wagle Estate, Thane

Experience: 5+ years in Real Estate CRM / Post-Sales

Role: Head Office / Backend

Timing: 10:30 AM–7:30 PM

Key Responsibilities:

- Lead the Post-Sales CRM team and manage the complete customer lifecycle after booking.

- Handle agreements, payment schedules, documentation, registration, possession and handover coordination.

- Ensure timely communication and resolution of customer queries and complaints.

- Coordinate with Sales, Accounts, Legal, Projects and Recovery teams.

- Monitor outstanding payments and support the recovery team wherever required.

- Maintain accurate customer records and CRM/MIS reports.

- Track customer requests, TATs, escalations and ensure timely closure.

- Manage key customer escalations and maintain strong customer relationships.





- Develop and improve CRM processes, systems and team performance.

Requirements:

- 5+ years of experience in Real Estate CRM/Post-Sales, preferably with a reputed builder/developer.

- Experience managing a CRM team is preferred.

- Strong knowledge of real-estate documentation, agreements, registration, payments and possession processes.

- Excellent communication, problem-solving and customer-handling skills.

- Solid coordination and team-management abilities.

- Proficiency in MS Excel and CRM/ERP software.

Pay: ₹30,000.00 - ₹40,000.00 per month

Work Location: In person

📌 Post-Sale CRM Head (India)
🏢 Psk group
📍 India