Oversee personnel including front office staff, kitchen staff, and other employees.
Monitor employee performance and conduct regular evaluations to help improve customer service.
Collect payments and maintain records of budgets, funds, and expenses.
Welcome and register guests once they arrive. Resolve issues regarding hotel services, amenities, and policies.
Organize activities and assign responsibilities to employees to ensure productivity. Prepares reports by collecting, analyzing, and summarizing data and trends.
Accomplishes organization goals by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments.
Create and apply a marketing strategy to promote the hotel’s services and amenities. Coordinate with external parties including suppliers and travel agencies.
Evaluate hotel performance and ensure compliance with health and safety rules.
Partake in financial activities including establishing room rates, setting budgets, and assigning funds to departments.
Must be from Hospitality/Hotel Background Graduate/Diploma/Relevant Exp in Hospitality Sector.
Excellent Communication Skills and Knowledge about Backpacker Hostels.