Front Office / Reception / Billing Executive – Karauli Diagnostics

Key Responsibilities:

- Welcome patients and attendants with a polite, helpful, and professional attitude.
- Manage the reception and front desk smoothly.
- Understand patient requirements and guide them for the appropriate test or service.
- Register new patients and update existing patient records accurately.
- Enter patient details such as name, age, contact number, referring doctor, and test details correctly.
- Explain basic information about tests, preparation, estimated time, and report collection.
- Manage appointments and patient schedules for PET CT, MRI, CT Scan, Ultrasound, X-Ray, Pathology, and other services.
- Prepare accurate bills and invoices as per the applicable services and rates.
- Collect payments through cash, card, UPI, or other approved payment methods.
- Provide receipts and maintain proper payment records.
- Handle cash and daily billing reconciliation carefully.
- Coordinate with technicians, nurses, doctors, and other departments for smooth patient flow.
- Inform patients about report collection, report delivery, and dispatch procedures.
- Handle patient queries and complaints politely and escalate issues to the concerned senior when required.
- Coordinate with patients regarding appointments, rescheduling, cancellations, and pending payments.




- Maintain proper records of billing, discounts, refunds, and other transactions as per company policy.
- Ensure all patient information is kept confidential and secure.
- Maintain a clean, organized, and professional reception area.
- Follow Karauli Diagnostics' SOPs, billing policies, and patient-service standards.
- Support the team during peak hours and high patient volume.
- Maintain a positive and patient-friendly environment at the front desk.

Preferred Candidate:

- Experience in Healthcare, Hospital, Diagnostic Centre, Pathology, or Radiology preferred.
- Previous experience in front office, reception, patient coordination, or billing will be an advantage.
- Good communication skills in Hindi and English.
- Basic knowledge of computer applications, MS Office, and billing software.
- Experience with Hospital/Lab Information Management Systems (HIS/LIS) is an advantage.
- Good numerical and cash-handling skills.
- Strong attention to detail and accuracy.
- Positive interpersonal and customer-service skills.
- Ability to handle patients and attendants calmly and professionally.
- Ability to work in a fast-paced healthcare environment.
- Responsible, punctual, well-groomed, and service-oriented.

Pay: ₹8,893.65 - ₹23,408.18 per month

Work Location: In person

📌 Front Office / Reception / Billing Executive (India)
🏢 Karauli Diagnostics
📍 India