Interview Location : The Elite, a member of Radisson Individuals No. 292/4, Bellur Village, Narasapura Hobli, Kolar Taluk & District, Karnataka – 563133
Google Map : https://maps.app.goo.gl/D8YmsG1dCGCnY6GQ6
Job Requirements :
Experience : 1-4 Years
Qualification : Minimum 12th/ PUC Pass
Work Location : Vemagal, Kolar Dist, Karnataka.
6 Days Working (Sunday Off)
Languages Required : English & Hindi (Mandatory) + Any regional language
Voice Process - Both Inbound and Outbound
Work Timings : 9:30 AM - 5:30 PM
Roles And Responsibilities :
1. Dial Outbound calls as per the assigned database and target.
2. Adhere to provided call Script & questionnaire.
3. Identify the escalation calls, register the complaint and escalate it to the next in line.
4. Document the feedback/issues raised by the Plumbers/DSM/Dealer & Distributors.
5. Build and maintain robust,
long-term connections between the company and its clients (Plumbers and Distributors) to drive satisfaction, retention, and growth.
6. Proficiency with CRM systems and update CRM after each call.
7. Schedule callbacks/appointments using our internal CRM.
8. Develop deep product expertise to effectively address customer/channel inquiries and resolve.
9. Work closely with the Branding, Logistics, Production and Warehouse teams to complete the tasks on agreed SLA.
10. Follow up on the pending requirements.
11. Maintain customer information confidentiality.