Process Associate-Voice

Lucknow, Uttar Pradesh

Job Summary

Job Description:

- To validate candidate’s records uploaded under “check-in” process
- To give directions to the candidates at the time of greeting like to adjust their workspace or asking candidates to take the photographs again
- To supervise candidates during the testing session using video streaming and a remote administration console.
- To monitor for any suspicious or noteworthy activity, and communicate with candidates if needed.
- To make sure that the candidates are following all testing policies and are not risking exam security.
- Responsible for assisting candidates with technical issues and reporting candidate incidents to the Program Coordinator team via Case
- Implementing feedback given during monitoring sessions by PICs / Team Leads
- Appropriate documentation on client CRM
- Ensuring data security - proprietary data of customers
- Meeting SLAs & maintaining Quality Standards

Key Responsibilities

Job Description:

- To validate candidate’s records uploaded under “check-in” process
- To give directions to the candidates at the time of greeting like to adjust their workspace or asking candidates to take the photographs again
- To supervise candidates during the testing session using video streaming and a remote administration console.
- To monitor for any suspicious or noteworthy activity, and communicate with candidates if needed.
- To make sure that the candidates are following all testing policies and are not risking exam security.
- Responsible for assisting candidates with technical issues and reporting candidate incidents to the Program Coordinator team via Case
- Implementing feedback given during monitoring sessions by PICs / Team Leads
- Appropriate documentation on client CRM
- Ensuring data security - proprietary data of customers




- Meeting SLAs & maintaining Quality Standards

Skill Requirements

Job Description:

- To validate candidate’s records uploaded under “check-in” process
- To give directions to the candidates at the time of greeting like to adjust their workspace or asking candidates to take the photographs again
- To supervise candidates during the testing session using video streaming and a remote administration console.
- To monitor for any suspicious or noteworthy activity, and communicate with candidates if needed.
- To make sure that the candidates are following all testing policies and are not risking exam security.
- Responsible for assisting candidates with technical issues and reporting candidate incidents to the Program Coordinator team via Case
- Implementing feedback given during monitoring sessions by PICs / Team Leads
- Appropriate documentation on client CRM
- Ensuring data security - proprietary data of customers
- Meeting SLAs & maintaining Quality Standards

Other Requirements

Job Description:

- To validate candidate’s records uploaded under “check-in” process
- To give directions to the candidates at the time of greeting like to adjust their workspace or asking candidates to take the photographs again
- To supervise candidates during the testing session using video streaming and a remote administration console.
- To monitor for any suspicious or noteworthy activity, and communicate with candidates if needed.
- To make sure that the candidates are following all testing policies and are not risking exam security.
- Responsible for assisting candidates with technical issues and reporting candidate incidents to the Program Coordinator team via Case
- Implementing feedback given during monitoring sessions by PICs / Team Leads
- Appropriate documentation on client CRM
- Ensuring data security - proprietary data of customers
- Meeting SLAs & maintaining Quality Standards

📌 Process Associate-Voice (India)
🏢 HCLTech
📍 India