A Relationship Manager (RM) at Maruti Suzuki NEXA is a front-line sales and customer experience role responsible for guiding buyers through a premium, end-to-end car purchasing journey.
Key Responsibilities
- Pre-Sales: Handle showroom walk-ins, generate leads via phone, WhatsApp, and referrals, and conduct vehicle test drives.
- Sales: Explain vehicle features, variants, specifications, pricing, finance options, insurance, and exchange offers.
- Target Achievement: Meet or exceed monthly individual sales and booking targets.
- Post-Sales: Coordinate vehicle delivery, accessory fittings, and maintain long-term relationships for future service or loyalty needs.
- CRM Management:
Log and update customer interactions accurately in the dealership system
Requirements & Qualifications
- Education: Bachelor’s degree (Graduation) in any discipline or a diploma.
- Experience: 0 to 5 years of retail or auto sales experience is preferred, though robust freshers are also accepted.
- Skills: Excellent verbal communication, interpersonal presentation, and negotiation skills.
- Licenses: A valid driving license (two-wheeler and/or four-wheeler) is typically required
Pay: ₹15,000.00 - ₹20,000.00 per month
Benefits:
- Commuter assistance
- Health insurance
- Internet reimbursement
- Provident Fund