Key Responsibilities:

- Manage service operations & CSAT targets across the assigned region
- Handle customer queries, complaints & service delivery
- Manage and monitor ASP teams, dealers, distributors & service partners
- Conduct regular dealer/customer visits
- Drive team performance, training & partner development
- Manage dealer defectives & claim settlements
- Develop service infrastructure in emerging locations
- Monitor CRM/service calls and ensure timely closure
- Conduct ISO & ASP reviews and implement corrective actions
- Prepare monthly reports and support revenue & operational targets

Requirements:

- Graduate in any discipline; technical background preferred
- 8+Years of experience in Consumer Durable Service Operations
- Experience in team management & partner/ASP management
- Strong customer handling and complaint-resolution skills
- Good communication and presentation skills
- Knowledge of MS Office & CRM tools
- Experience in field service / dealer / distributor network management

FMCD (Rapid-Moving Consumer Durables) – Mandatory

Pay: Up to ₹1,800,000.00 per year

Work Location: In person

📌 Area Sales Manager (India)
🏢 Podium Systems
📍 India