Dear candidates ,

Greetings from VIBGYOR GROUP OF SCHOOLS , Coimbatore

We are hiring for Parent service support at VIBGYOR HIGH, Coimbatore.

Job location: Coimbatore

Designation: Parent Service Support (PSS)

Qualification: Any UG/PG graduate

Experience: 3-5 years of experience

Job Description:

Effectively handling the grievance management system through the Parent Service Module (PSM) ensuring timely and effective resolution

Drive Parent Satisfaction Survey based on key customer insights. Identify key drivers from parent feedback and work closely with schools, departments and process Excellence Team to conduct Process Reengineering based on the survey outcome

Ensuring Parent feedback is analysed and a measurable customer action plan is constructed and driven based on the inputs received through a framework of the qualitative and quantitative questionnaire - the Annual Parent Satisfaction survey.

Parent Experience and Engagement

Mapping the customer experience journey throughout the VGS ecosystem and thus designing and driving the parent experience engagement module towards desired results ensuring high customer satisfaction at all touch points of the parent throughout this journey

Designing and delivering effective customer experience,



training programme for all personnel who touch base with parents/students regularly thus ensuring parent satisfaction across all engagement points

Keeping abreast of current experience/engagement techniques/activities undertaken by competitors with a focus on events, communication and overall customer touch points ensuring VIBGYOR responds effectively to parent needs

Collaborate on Process Excellence

Identifying key drivers from parent feedback and give inputs to the Process Excellence Team in redesigning the processes and workflows wherever gaps are identified. Timely updation of RE Cell Manual with the enhanced information.

Managing relationships with key internal stakeholders and thus collaboratively play an important role in the success of the customer journey to support and deliver proposed improvements via appropriate channels and processes to continually enhance the VIBGYOR Customer Experience.

Parent Retention and Revenue Collection

Developing and implementing customer experience strategies to drive customer conversion and retention rates across all stages of engagement.

Oversee the collection of outstanding fees while ensuring it is handled appropriately and per company policy.

Interested candidates kindly share your updated CV.

Regards,

Team HR

Pay: ₹30,000.00 - ₹35,000.00 per month

Work Location: In person

📌 Admission counsellor @ VIBGYOR HIGH (India)
🏢 Vibgyor High School
📍 India