JOB DESCRIPTION – RECEPTIONIST / FRONT DESK EXECUTIVE

Position: Receptionist / Front Desk Executive

Location: Santacruz, Mumbai

Experience: 1–5 Years

Salary: Up to ₹22,000 per month (Negotiable)

Working Days: Monday to Saturday

Working Hours: 9:30 AM to 6:00 PM

Department: Administration / Front Office

Employment Type: Full-time

Job Summary

We are looking for a skilled and well-presented Receptionist / Front Desk Executive to manage the front desk and handle customer queries received through the company’s Toll-Free Number. The candidate will be responsible for handling calls professionally, understanding customer requirements and coordinating with the concerned department whenever required.

Key Responsibilities

* Manage the reception/front desk and greet visitors professionally.

* Handle incoming calls received on the company’s Toll-Free Number.

* Attend to customer enquiries and provide accurate basic information.

* Understand customer requirements and route queries to the concerned department/person.

* Maintain proper records of calls, customer enquiries and follow-ups.

* Coordinate with the concerned team for resolution of customer queries.

* Follow up on pending enquiries wherever required.





* Handle visitor management and maintain visitor records.

* Receive and distribute courier, letters and other documents.

* Coordinate with employees regarding visitors, meetings and appointments.

* Handle routine front-office and administrative activities.

* Maintain a clean, organised and professional reception area.

* Support the HR/Admin team in day-to-day administrative activities.

* Maintain confidentiality of company and customer-related information.

Candidate Profile

* Graduate / HSC with relevant experience.

* 1–3 years of experience in Reception, Front Desk, Customer Service, Call Handling or a similar role.

* Excellent verbal communication skills in English.

* English fluency is mandatory.

* Good Hindi and Marathi communication skills.

* Strong telephone etiquette and customer-handling skills.

* Confident and professional personality.

* Good listening, coordination and follow-up skills.

* Basic knowledge of MS Office and Excel.

* Ability to handle multipl

Job Type: Full-time

Pay: ₹15,000.00 - ₹23,000.00 per month

Work Location: In person

📌 Receptionist / Front Desk Executive (India)
🏢 Can Image Media Tech
📍 India