- Receive and guide patients and their attendants in the OPD
- Coordinate between patients, doctors and the front desk to keep OPD flow smooth
- Handle patient registration, appointment scheduling and token management
- Make outbound calls for appointment reminders, follow-ups and patient feedback
- Answer inbound calls and resolve patient queries politely
- Maintain accurate patient call records and daily reports
- Give information about doctors, departments, timings and services
Requirements
- 2-3 years of experience as an OPD Coordinator, Telecaller, Front Office Executive or in a similar role (hospital or healthcare experience preferred)
- Excellent communication skills in Hindi and English
- Good phone etiquette and a polite, patient attitude
- Basic computer knowledge (MS Office, hospital software or HMS)
- Ability to multitask and work in a quick-paced environment