Customer Relations Executive – Two-Wheeler Service Showroom
Job Responsibilities:
- Welcome customers and attend to their needs.
- Understand customer complaints and service requirements.
- Explain the service details, estimated cost, and delivery time.
- Coordinate with service advisors and technicians.
- Keep customers informed about the progress of their vehicle service.
- Handle customer questions and complaints in a polite manner.
- Call customers to inform them about service completion and vehicle delivery.
- Take feedback from customers after service.
- Make service reminder and follow-up calls.
- Maintain customer details and service records.
- Inform customers about upcoming services and maintenance.
- Ensure good customer satisfaction and maintain a good relationship with customers.
Skills Required:
- Good communication skills.
- Friendly and polite attitude.
- Basic computer knowledge.
- Positive telephone handling skills.
- Ability to handle customer complaints calmly.
- Good follow-up and coordination skills.
- Knowledge of two-wheelers/service is an advantage.
Qualification:
- Plus Two / Diploma / Degree.
- Freshers can apply.
- Previous experience in customer service or automobile service will be an advantage.
Pay: ₹9,000.00 - ₹15,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Leave encashment
- Provident Fund