Position Overview We are looking for an experienced Call Centre Manager – Head to lead and scale the Bodhgaya tele-calling department. The ideal candidate has a strong track record of managing a large team of telecallers, driving lead conversion targets, and building effective calling processes, scripts, and performance systems from the ground up. Key Responsibilities • Lead, manage, and mentor a large team of telecallers/tele-sales executives, including team leads and shift supervisors. • Own end-to-end call centre operations at the Bodhgaya location — staffing, shift planning, call quality, and daily performance tracking. • Set, monitor, and drive achievement of lead conversion, call volume, connect rate, and site-visit generation targets. • Design and continuously refine calling scripts, objection-handling techniques,



and lead qualification processes. • Build and enforce SOPs for lead distribution, follow-up cadence, CRM data entry, and escalation handling. • Recruit, train, and onboard new telecallers; build a strong induction and ongoing coaching program. • Monitor calls (live and recorded) for quality assurance and provide structured feedback and coaching to agents and team leads. • Track and report daily/weekly/monthly performance dashboards (calls made, connects, conversions, no-shows, revenue impact) to management.

Pay: ₹40,000.00 - ₹60,000.00 per month

Work Location: In person

📌 Call Center Manager (Bodh Gaya)
🏢 ATS trade FZCO
📍 Bodh Gaya