We currently have openings for Customer Experience Advisors at our Bangalore office and are conducting walk-in interviews.

Hiring for Position - Customer Experience Advisor
Location: Ashok Nagar, Bengaluru – 56000

Responsibilities:

- Be the first line of communication for professionals and customers in UK & US
- Handle inbound and outbound queries via phone, emails and chat from our valued professionals, ensuring each communication is positive, empathetic and solution-oriented
- Identify sales opportunities and contribute to revenue growth by offering relevant services and upgrades
- Be a product & customer expert, assisting new and existing professionals with any queries that they may have
- Talk with prospective professionals, discussing the various benefits of Bark and how we can help them grow their business
- Solve technical issues and support the development of our platform and products by providing vital feedback to the broader business
- Work in line with performance metrics of the Global Customer Experience: Productivity and Quality of interactions, along with CSAT and Online Time

Shifts:
We are looking for individuals interested in full-time hours to join our Customer Experience team. Typically, you will work 12:30 PM to 09:30 PM IST. (shifts may vary based on daylight savings)

Skills and Experiences:

- Minimum 1 year of experience in a customer-facing role supporting international customers via phone and email.
- Minimum 6 months of experience in an international voice-based customer support role.
- Excellent communication skills




- Experience with customer service software is a plus; we use Zendesk
- Ability to build strong rapport quickly and confidently with customers
- A driven self-starter, self-motivated with a great work ethic
- Confident in handling diverse queries, able to easily adapt to any given situation
- The ability to handle conflicts diplomatically and find resolutions that satisfy both the customer and Bark
- Ability to multitask and appropriately prioritise, handling multiple email enquiries, calls, and admin
- Exceptional attention to detail and follow-through
- Have outstanding written and verbal communication skills in English, with attention to detail, and the ability to write confidently and accuratelyPerks and Benefits:
- 5 days work week with 2 week-off days
- Competitive salary (plus sales commissions and shift allowances )
- One-way cab facility
- 33+ paid days off annually
- Quarterly team socials
- Access to Learning & Development programs and personal L&D; budget
- An annual Learning & Development budget to spend on courses, training, or other resources that support your career development.
- Access to Oliva, a leading mental health and wellbeing platform, offering personalised support when you need it.
- Insurances - Family Floater Mediclaim, Employee Personal Accident and Employee Term Life
- Enhanced Cult.fit membership for all employees with access to mental health courses and fitness classes.

Share your Resume/Cvs at: [email protected]

Work Location: In person

📌 Customer Experience Advisor (Bengaluru)
🏢 Zyven Solutions
📍 Bengaluru