Location: Coimbatore, Tamil Nadu (Hybrid: Office + Work from Home) – Heini Sports Store

Work Schedule: Monday – Saturday | 3:30 PM – 12:00 AM IST (Aligns with North American EST hours)

Compensation: ₹4,50,000 – ₹6,00,000 Fixed Base LPA + ₹1,20,000 – ₹2,00,000 Performance & Sales Incentives (Total Target OTE: ₹5,70,000 – ₹8,00,000+ LPA)

Employment Type: Full-time/Hybrid

Website: https://heinisports.in/

About the Role

We are seeking a high-energy, detail-oriented Client Operations & Account Manager to lead our client operations and account management for North American sports teams, clubs, and athletic organizations.

In this role, you will be the single point of contact for North American team managers and coaches—guiding them through custom team apparel orders, managing design approvals, overseeing team store setups, and coordinating with our production and admin team in Coimbatore. During operational downtime, you will actively reach out to endurance sports clubs (cycling, running, triathlon, rowing) to build new client relationships.

Detailed Roles & Responsibilities

1. Client Communication & Account Management (North America)

- Manage incoming client inquiries and scheduled video/phone discovery calls via Calendly.
- Walk team managers and club presidents through product catalogs, custom sublimation options, fabrics, chamois pads, sizing charts, and tiered price structures.
- Coordinate the dispatch, tracking, and return of physical fit sample kits before team orders open.
- Issue clear, accurate price estimates, formal quotes, and digital invoices.

2. Design & Production Workflow Execution





- Serve as the primary bridge between North American clients and internal graphic designers.
- Verify that client artwork meets vector requirements (.AI, .EPS, PDF) and confirm Pantone (PMS) color codes before print handoff.
- Translate design feedback clearly to ensure digital mockups match client specifications.
- Manage custom team store lifecycles: set open/close ordering windows, monitor garment minimums (MOQs), and send reminders to club leads before store cut-offs.
- Coordinate delivery schedules and manage client expectations around lead times during peak athletic seasons.

3. On-Site Operations & Team Mentorship

- Work out of our Coimbatore office during the initial shift hours (e.g., 2:30 PM – 6:00 PM IST) before transitioning to remote coverage.
- Guide and train 2 junior office associates on order batching, team store backend tasks, dispatch packaging, and courier tracking.
- Inspect physical fabric proofs and finished garment samples in office before dispatch.

4. Business Development & Pipeline Growth

- Identify and reach out to endurance sports clubs, university athletic teams, and corporate charity events across the US and Canada during off-peak windows.
- Re-engage past accounts for seasonal kit refreshes, top-up orders, and re-orders.

Compensation & Incentive Structure

- Fixed Base Salary:



₹35,000 – ₹50,000 / month (₹4.2L – ₹6.0L LPA based on experience and communication proficiency).
- Shift Allowance: Included within the competitive fixed package for EST overlap.
- New Client Acquisition Incentive: 2% to 4% of Net Invoiced Order Value paid on every newly acquired club or corporate order once payment is cleared.
- Account Retention & Operations Bonus: Quarterly performance bonus (up to ₹20,000/quarter) tied to on-time delivery execution and zero order fulfillment errors.

Candidate Requirements

- Fluency: Exceptional, neutral spoken and written English with confidence on live video calls.
- Experience: 2–4 years of experience in B2B client servicing, inside sales, export merchandising, or customer operations.
- Location & Shift Readiness: Must be based in or willing to commute to our Coimbatore facility for the hybrid schedule (3:30 PM – 12:00 AM IST).
- Technical Proficiency: Comfortable with Google Workspace (Docs, Sheets, Drive), video conferencing (Zoom, Google Meet), and basic e-commerce or CRM systems.

We evaluate candidates based on practical communication skills rather than resume summaries.

Please complete our short screening form (including the 60-second video scenario) here: https://forms.gle/HcXEbkXhjWPnZmb79

(Note: Applications submitted without completing this form will not be considered.)

Pay: ₹450,000.00 - ₹600,000.00 per year

Ability to commute/relocate:

- Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)

Language:

- English (Required)

Location:

- Coimbatore, Tamil Nadu (Required)

Work Location: Hybrid remote in Coimbatore, Tamil Nadu

📌 Client Operations & Account Manager (North America) (Coimbatore)
🏢 Heini Sports
📍 Coimbatore