Company Description Humancare Connect is a modern telehealth consultation platform focused on making healthcare more accessible, convenient, and patient-centered. The organization connects individuals with qualified healthcare professionals through secure and reliable virtual consultation services. Its mission is to bridge the gap between patients and healthcare providers by delivering seamless digital healthcare experiences that prioritize trust, care, and accessibility. Humancare Connect emphasizes healthcare that is simple, secure, professional, and compassionate, supporting individuals, families, and communities. Through creative telehealth solutions, the platform also empowers healthcare professionals with efficient digital consultation tools.

Role Description The Operation Coordinator is a full-time, on-site role based in Mumbai, responsible for supporting day-to-day operational activities that ensure smooth delivery of telehealth services. This role includes coordinating schedules and workflows, maintaining accurate records, and assisting in the implementation of operational processes and policies. The Operation Coordinator will handle customer inquiries, support healthcare professionals using the platform, and escalate issues to relevant teams when needed. They will collaborate with internal stakeholders to monitor service performance, identify process improvements,



and support compliance with organizational standards. The role also involves preparing reports, tracking key metrics, and contributing to continuous optimization of service quality and efficiency.

Qualifications

- Candidates should possess strong Operations Management skills, including coordination of daily activities and process improvement capabilities.
- Candidates should possess effective Communication skills for interacting with patients, healthcare professionals, and internal teams.
- Candidates should possess solid Customer Service skills to handle inquiries, resolve issues, and support a positive user experience.
- Candidates should possess Administrative Assistance skills, such as data entry, documentation, scheduling, and report preparation.
- Candidates should possess Analytical Skills to interpret operational data, identify trends, and support decision-making.
- Relevant experience in healthcare, telehealth, or service operations is beneficial.
- Proficiency with digital tools and platforms, including basic office software and CRM or ticketing systems, is preferred.
- A bachelor's degree in business, healthcare administration, or a related field is advantageous, or equivalent relevant experience.
- Ability to work in a fast-paced environment, manage multiple tasks, and maintain attention to detail is important.

📌 Healthcare operations executive (Mumbai)
🏢 Humancare Connect
📍 Mumbai