JOB DESCRIPTION

Key Relationships/Key CustomerExternal: MS Partners, Network OEMs such as Nokia, Cisco, UTStar, Tejas, ECI etc.
Internal : SME, LE and Carrier BU, Network Engineering, Service Assurance, Finance, IT, HR
Span of control:Geographic : National
Sub-Functions: NOC, Central Operations, Field Operations, Network Security
No. of reports (direct & indirect)- if any : ( 1000 outsourced/ indirect headcount) While the execution layer is currently outseourced , the Head - Network operations can develop strategies to detremine the best way forward for us to realise our Network Performance objectives
Why position existsEnsure best-in-class Network performance of the Tata Tele Business Services telecom Network as it executes its vision of USD1Billion powered by smart digital solutions, omni-channel go to market and industry leading custoemr experience
Key Result AreasNetwork Opex 725Cr. in FY 27
Service Delivery as per CRDD
Network Customer Complaint Index (CCI) 7.5
Open Network Faults 24 hrs to be 100
ResponsibilitiesResponsible for Service Delivery, Network Performance SLA/ KPIs incl. Availability, MTTR, and Latency etc.

RFO, RCA and CAPA (incl. engagement with Network Engineering) for all Network Outages
MS Partners,TP Providers ,



IRU, and OEM AMC Management and Governance
Network Operations Audits, Assets and Security Management
Nework Operations MIS, dashboards and MS Partners, customer, and business escalation management
NecessaryPreferred
Skills/ Capabilities and competenciesThorough knowhow of Enterprise Networks & underlying infra, fiber and transport technologies like OTN, DWDM, ASON, PTN & SDH. Knowledge of IP/ MPLS, packet networking, and Internet.CCNA/ CCIE
Excellent understanding of Voice systems such as IMS, NGN, SBC and MGW.Virtualization and Cloud technologies
Business/ commercial acumen to select, operate & manage in-house/ outsourced ops.
Positive vendor managenemnt skills
QualificationBE (ECE/ Telecom/ EEE)ME/ MBA
Overall Work Experience
Essential Requirement25+ years managing network operations in a carrier grade telco/ ISPManagement of Voice, Data, and Internet operations of Enterprise and Retail Customers
Experience in management of large teams
Behavioural AttributesHigh degree of reslience, process orientation, strong discipline, and positive attitude.
Prefered IndustryTelecom/ ICT

📌 Head - NoC & Field Operations (Pune)
🏢 Tata Teleservices
📍 Pune