We are looking for an experienced Application Support Engineer with solid knowledge of Network, DNS, Linux/Unix, and application monitoring tools. The candidate will be responsible for production support, incident troubleshooting, monitoring, and ensuring application availability and stability.

Responsibilities:

- Provide L2/L3 application and production support for critical applications.
- Troubleshoot issues related to Network, DNS, Linux/Unix, and application connectivity.
- Monitor application health, performance, and availability using Splunk, Grafana, AppDynamics, or similar tools.
- Analyze logs, alerts, and performance metrics to identify and resolve incidents.
- Handle incident, problem, and change management activities as per ITIL processes.
- Perform root cause analysis (RCA) and implement preventive measures.
- Coordinate with Network, Infrastructure, Development, and other support teams for issue resolution.




- Participate in production deployments, maintenance activities, and on-call support.
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Required Skills:

- Strong experience in Application/Production Support.
- Good knowledge of Linux/Unix administration and troubleshooting.
- Strong understanding of Networking concepts and DNS.
- Hands-on experience with Splunk, Grafana, AppDynamics, or similar monitoring tools.
- Good understanding of TCP/IP, HTTP/HTTPS, load balancing, and connectivity troubleshooting.
- Experience with incident, problem, and change management.
- Strong troubleshooting, communication, and stakeholder management skills.
- Good knowledge of SQL and application log analysis is preferred.

Skills:- grafana, Splunk, Network and DNS

📌 Application Support with Network (Hyderabad)
🏢 Vy systems
📍 Hyderabad