Key Responsibilities:

- Handle customer queries related to US Payroll, pay runs, tax calculations, direct deposits, and payroll corrections.
- Resolve complex and time-sensitive payroll issues within defined SLAs.
- Provide explicit, professional, and empathetic communication to customers.
- Handle escalations and ensure timely resolution of critical payroll issues.
- Maintain accuracy and compliance while handling sensitive payroll information.
- Monitor customer interactions and identify recurring issues for process improvement.
- Support queue management, workflow efficiency, and daily operational requirements.
- Conduct root-cause analysis and contribute to corrective actions.
- Maintain required quality, productivity, and customer service standards.

Required Qualifications:

- Graduation is mandatory.
- Minimum 2 years of relevant experience.
- US Payroll experience is mandatory.




- International Voice experience is mandatory.
- Good verbal and written communication skills.
- Comfortable working in US shifts.
- Comfortable with a one-way cab facility.
- PF registration with the previous organization is mandatory.
- Domestic Voice experience will not be considered.

Preferred Skills:

- Knowledge of US Payroll processes and payroll compliance.
- Experience with payroll platforms such as ADP, Gusto, Paychex, or QuickBooks Payroll.
- Strong escalation-handling and problem-solving skills.
- Experience in a customer service or financial process environment.

Skills:- Payroll Management, SAP Payroll, US Payroll, Taxation, ADP Payroll, Paychex, QuickBooks and Financial Process

📌 Process Developer - US Payroll (Delhi)
🏢 Growing Stars Consulting Private
📍 Delhi