We are looking for a Client Relations Specialist to manage client relationships, ensure a smooth client experience, and coordinate effectively with internal teams to deliver on client expectations.

The ideal candidate is a strong communicator who is proactive, organized, and comfortable working with international clients in a fast-paced remote environment.

Key Responsibilities

- Act as the main point of contact for assigned clients and build strong, professional relationships.

- Understand client requirements, expectations, and priorities, and communicate them clearly to internal teams.

- Coordinate with relevant teams to ensure client requests, deliverables, and deadlines are handled effectively.

- Manage client communications, follow-ups, approvals, feedback, and action items to ensure nothing is missed.

- Address client questions, concerns, and escalations professionally and coordinate timely resolutions.

- Conduct regular client check-ins and provide clear updates on ongoing projects, tasks, and deliverables.

- Monitor client satisfaction and proactively identify potential issues or areas that require attention.

- Maintain organized records of client communications, requirements, feedback, and project updates.

- Gather and communicate client feedback to relevant teams to support service and process improvements.

- Prepare meeting notes, client updates, reports, and other documentation as required.





- Support client onboarding and ensure a smooth transition into ongoing account management.

Requirements

- 3-5 years of experience in Client Relations, Client Success, Account Management, Customer Success, or a similar role.

- Excellent written and verbal communication skills.

- Strong relationship-building and interpersonal skills.

- Experience working directly with international clients, preferably US-based clients.

- Solid organizational, follow-up, and time-management skills.

- Ability to manage multiple clients, priorities, and deadlines.

- Strong problem-solving and conflict-resolution skills.

- Proactive and detail-oriented approach to work.

- Ability to work independently in a remote environment.

- Comfortable working CST hours.

- Proficiency with Google Workspace and common communication/project management tools.

Preferred Qualifications

- Experience in a BPO, agency, e-commerce, or remote-services environment.

- Experience managing multiple client accounts.

- Experience with client onboarding, retention, or account management.

- Experience tracking client KPIs or preparing client reports.

- Familiarity with tools such as CRM platforms, and project management systems.

Benefits

- Fully remote work environment.

- Opportunity to work with international clients.

- Collaborative and growth-oriented work culture.

- Opportunity to take ownership of client relationships and contribute to business growth.

- Professional development opportunities.

📌 Client Relations Specialist - India Remote (Delhi)
🏢 Home Pick
📍 Delhi