**India T&M; Special Bonus:** Key Responsibilities SAP Concur Application Support - Provide L2/L3 support for SAP Concur Expense and Request modules. - Perform application configuration and maintenance activities. - Analyze, troubleshoot, and resolve production incidents and user issues. - Support enhancements, defect fixes, and minor development activities. - Manage user access provisioning, profile creation, and role modifications. - Validate system design changes and configuration updates. - Work with business stakeholders to understand requirements and recommend solutions. - Support country-specific expense policies and workflow changes. Integration & Technical Support - Monitor and support integrations between SAP Concur and SAP ECC/SAP ERP systems. - Investigate and resolve interface failures and data processing issues. - Support accounting extract processes, expense settlement, and reconciliation activities. - Coordinate with middleware and technical teams for issue resolution. AppZen Support ( Basic exposure Required) - Support AppZen audit platform operations and user queries. - Assist in configuration updates, audit model changes, and Mastermind updates. - Troubleshoot application issues and coordinate with AppZen support teams. - Support audit compliance activities and exception management. Cognos Reporting Support (Basic Experience Required) - Support maintenance and troubleshooting of existing Cognos reports. - Assist business users with report execution and scheduling. - Coordinate reporting enhancements and dashboard modifications. - Work with reporting teams to fulfill reporting requirements. Operational & Compliance Activities - Execute internal and external audit controls within agreed timelines. - Monitor application health, scheduled jobs, and housekeeping activities. - Support 90+ Standard Accounting Extract jobs related to SAP posting and settlement processes. - Ensure data integrity, application stability,



and compliance with organizational policies. - Prepare support documentation, knowledge articles, and operational procedures. AMS & Continuous Improvement - Participate in incident, problem, and change management processes. - Support release deployments and post-production validation activities. - Identify opportunities for process automation and operational improvements. - Contribute to knowledge transfer sessions and maintain support documentation. Required Skills - Robust experience with SAP Concur Expense and Request modules. - Experience in Concur configuration and administration. - Knowledge of expense reimbursement processes and approval workflows. - Experience in user administration, access management, and profile maintenance. - Understanding of Concur integrations with SAP ERP/SAP ECC systems. - Ability to troubleshoot production issues and perform root cause analysis. - Basic knowledge of Cognos Reporting. - Basic knowledge of AppZen audit platform. - Understanding financial processes including expense management and reimbursements. - Familiarity with ITIL support processes and AMS engagement models. Preferred Qualifications - Bachelor's degree in computer science, Information Technology, Finance, or related field. - SAP Concur certification preferred. - Exposure to Finance, Procurement, or Shared Services operations. - Experience supporting global enterprise SaaS applications. - Knowledge of audit and compliance processes. ________________________________________ Key Success Factors - Timely resolution of incidents and service requests. - High availability and stability of SAP Concur platform. - Effective support of global users across 86+ countries. - Compliance with audit and governance requirements. - Smooth operation of integrations, reporting, and accounting extract processes. Nice to Have - Cognos Analytics report development experience. - AppZen configuration experience. - Exposure to SAP ECC/S/4HANA integrations. - Experience working in DevOps-enabled AMS environments."

📌 SAP Concur Appzen Cognos (Hyderabad)
🏢 NTT America
📍 Hyderabad