**Mandatory Skills:** **1 position [India] - Mid level exp** **Mandatory/preferred** VMWare, ESXI **Mandatory** Netbackup (NBU) **Mandatory** Linux Administration preferred Windows Administration **Mandatory** Nagios/ MON tools **Mandatory** Data Center & Hardware Support **Mandatory** Shell scripting preferred Opsgenie / PagerDuty preferred Octopus / Jenkins (configure & run pipeline) preferred AWS preferred Azure preferred **Roles& Responsibilities:** Administer enterprise systems including **Linux/Windows servers, virtualization, storage, and backup platforms** Implement OS hardening, patching, and vulnerability remediation Support **certificate, secrets renewal** Monitor system health, availability, capacity, and performance across infrastructure platforms Perform incident troubleshooting and root cause analysis for server, storage, backup, and access-related issues Manage user access, permissions, groups, service accounts, and privileged access in alignment with security policies Execute backup, restore, disaster recovery, and business continuity support activities as required Maintain system inventory, configuration records, runbooks, SOPs,



and operational documentation Support change management activities including impact assessment, implementation planning, validation, and rollback readiness Coordinate with application, network, security, database, and cloud teams to resolve infrastructure dependencies and service issues Patching the systemsParticipate in on-call, shift handover, escalation, and production support activities to maintain service continuity **Support Expectations** Provide reliable day-to-day operational support for production and non-production infrastructure environments. Respond to incidents, service requests, alerts, and escalations within agreed SLA timelines. Participate in shift-based support, on-call coverage, weekend maintenance, and planned production activities as required. Ensure smooth shift handovers by sharing pending tasks, open incidents, risks, and key updates with the next support team. Follow standard operating procedures, change management processes, access control policies, and security guidelines. Proactively monitor systems and take preventive actions to reduce outages, performance issues, and recurring incidents.

📌 Infrastructure Engineer (Bengaluru)
🏢 NTT America
📍 Bengaluru