Sr Operations Manager Gurugram, India **To proceed with your application, you must be at least 18 years of age.** Acknowledge (https://ghr.wd1.myworkdayjobs.com/lateral-ba_continuum/job/GURUGRAM-HARYANA/Sr-Operations-Manager_26032689) **Bank of America employees are required to meet all** **posting eligibility requirements** **prior to applying for any current position.** Acknowledge (https://ghr.wd1.myworkdayjobs.com/lateral-ba_continuum/job/GURUGRAM-HARYANA/Sr-Operations-Manager_26032689) Refer a friend **To proceed with your application, you must be at least 18 years of age.** Acknowledge (https://ghr.wd1.myworkdayjobs.com/lateral-ba_continuum/job/GURUGRAM-HARYANA/Sr-Operations-Manager_26032689) **Bank of America employees are required to meet all** **posting eligibility requirements** **prior to applying for any new position.** Acknowledge (https://ghr.wd1.myworkdayjobs.com/lateral-ba_continuum/job/GURUGRAM-HARYANA/Sr-Operations-Manager_26032689) **Job Description:** **About Us** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! **Global Business Services** Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations. Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation. In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services. **Process Overview*** Global Financial Control India is the global delivery footprint of the bank's Global Financial Control function within the Chief Financial Officer group and is responsible for multiple functions including U.S. and Regional Legal Entity Controllership, Regulatory Reporting, Balance Sheet Reconciliations, Tax Accounting & Compliance, Treasury, Operational Risk & Controls Oversight, Finance Change, Production Services and Data Management. In short, our focus is to get the numbers right and to work in support of the company's goals, most importantly responsible growth. **Job Description*** + The Business Architect / Process Redesign Lead serves as a member of the GFC COO Team, responsible for reimagining and redesigning finance, accounting, and operational processes to leverage AI-enabled capabilities at scale. + This role partners with Process Owners, Operations, Technology, Risk, and Data teams to transform existing workflows into streamlined, controlled, and scalable target-state operating models. The individual will lead end-to-end process reengineering efforts,



ensuring that AI solutions are applied to the right business problems and integrated into sustainable operating processes rather than deployed as isolated desktop automations. + In addition to process transformation responsibilities, the role will contribute across other AI team functions including intake assessments, business case development, prioritization, governance readiness, adoption planning, value realization, and delivery support. **Responsibilities*** **Process Redesign & Business Architecture** + Partner with process owners and business leaders to assess current-state processes and identify opportunities for AI-enabled transformation. + Lead process reengineering initiatives for finance, accounting, regulatory reporting, operational, and support processes. + Design future-state workflows that optimize controls, reduce manual effort, improve quality, and enhance scalability. + Map existing desktop tools, manual activities, and localized solutions to enterprise AI capabilities and reusable platforms. + Evaluate impacts to governance, controls, operating procedures, and organizational responsibilities resulting from AI adoption. + Document business requirements, process flows, decision points, control frameworks, and target-state operating models. **AI Strategy & Solution Development** + Participate in intake, triage, and prioritization activities for AI opportunities across GFC. + Help assess value, feasibility, reusability, data readiness, technology dependencies, and control implications of proposed solutions. + Collaborate with Technology, Data Management, and CFO Innovation teams to shape solution designs and implementation approaches. + Support development of business cases, value realization plans, and executive materials used for funding and prioritization decisions. **Delivery, Governance & Adoption** + Partner with project managers, technology teams, and process owners throughout design, testing, deployment, and adoption phases. + Ensure target-state processes incorporate appropriate controls, human-in-the-loop oversight, auditability, evidence retention, and risk management requirements. + Support user acceptance testing, process validation, and operational readiness activities. + Assist with training, communications, adoption planning, and change management efforts to drive successful implementation. + Contribute to benefits tracking and measurement of business outcomes including cycle time reduction, quality improvements, productivity gains, and control effectiveness. **Requirements*** **Education*** + Bachelor's degree (preferably in Computer Science, Data Science etc.) Certifications If Any + Finance Domain related trainings /certifications + Technical certifications in Microsoft Copilot, M365, Studio, Orchestra, RPA tool like UiPath, Alteryx Advanced and Tableau preferred + AI enabled automation / workflow solution tools **Experience Range*** + 12-18+ years total experience + 5+ years leading finance transformation initiatives + 3+ years working with AI, automation, or digital transformation programs + Experience managing cross-functional global stakeholders + Proven record of delivering measurable business outcomes **Foundational skills*** + End-to-end process redesign, Finance transformation + Business Architecture and Operating Model frameworks + Strong Project & Change Management + Workflow orchestration & Target Operating Model + Control optimization and automation/AI focused redesign + Accounting operations mainly controllership, External reporting + Risk and compliance management + Data governance fundamentals + AI opportunity identification and assessment + Generative/Agentic AI fundamentals + AI governance and risk management + Strategic problem solving + Requirements gathering,



documentation & Business case development + Executive storytelling + Data management & Systems integration awareness + Digital transformation technologies + Transformation execution + Senior Stakeholder communications - Strong written and verbal communication Candidate is not expected to be a software developer but should be capable of engaging effectively with Technology, Data, and Architecture teams. **Work Timings*** Flexible between 11:30 am to 8:30 pm or 12:30 pm to 9:30 pm **Job Location*** Gurugram/Mumbai Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. View your "Know your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf) " poster. View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) . Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work. This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason. Investment products offered through MLPF&S; and insurance and annuity products offered through MLLA: **Are Not FDIC Insured** **Are Not Bank Guaranteed** **May Lose Value** **Are Not Deposits** **Are Not Insured by Any Federal Government Agency** **Are not a condition to Any Banking Service or Activity** Merrill Lynch, Pierce, Fenner & Smith Incorporated (also referred to as "MLPF&S;" or "Merrill") makes available certain investment products sponsored, managed, distributed or provided by companies that are affiliates of Bank of America Corporation ("BofA Corp."). MLPF&S; is a registered broker-dealer, registered investment adviser, **Member SIPC** and a wholly owned subsidiary of BofA Corp. Insurance and annuity products are offered through Merrill Lynch Life Agency Inc., a licensed insurance agency and wholly owned subsidiary of Bank of America Corporation. Trust, fiduciary and investment management services are provided by Bank of America, N.A., Member FDIC and wholly owned subsidiary of Bank of America Corporation ("BofA Corp."). Bank of America Private Bank is a division of Bank of America, N.A. Banking products are provided by Bank of America, N.A. and affiliated banks, Members FDIC and wholly owned subsidiaries of Bank of America Corporation. © 2026 Bank of America Corporation. All rights reserved.

📌 Sr Operations Manager (Gurugram)
🏢 Bank Of America
📍 Gurugram