BPO Planning & Scheduling Senior Associate (Chennai)

25 Sep

NTT America

Chennai

25 Sep

NTT America

Chennai

- Determines queue personnel needs during times of heavy call volume. - Provides schedules for contact centers to ensure maximum performance. - Forecasts daily contact and technician availability. - Monitors incoming queues and ensures technicians are available for support. - Responds to contact center routing and tool outages and other business continuity and recovery (BCRP) events. - Monitors queue to determine appropriate resource allocation to meet service level goals. - Analyzes and escalates issues that may impact the business'

📌 BPO Planning & Scheduling Senior Associate (Chennai)
🏢 NTT America
📍 Chennai

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