**Job Purpose** This entry level Trade Operations Analyst will be responsible for support of all trade operations and customer support on the ICE Endex Spot platform. **Responsibilities** + Support orderly trading and operations of short-term European physical gas markets + Adhere to critical nomination timelines to ensure transmission system operators schedule and adjust pipeline flow to align with demand + Learn proprietary trading system functionality and back office support to effectively communicate with customers and bring resolution to all customer queries + Monitor the health and usage of all systems and vendors supporting the platform, escalating persistent or high-priority problems to the appropriate staff + Produce operational reports, document and update internal procedures,
and assist with special projects as needed + Provide front-line customer service support + Provide a quick turn-around to trade disputes **Knowledge and Experience** + Bachelor's Degree with 2+ years' work experience in a customer service/support role + Exposure to commodity markets, financial trading environment, or equity brokerage business is essential; exposure to futures markets, a plus + Good problem-solving and analytical skills + Friendly, professional telephone manner and strong interpersonal skills + Must be self-directed and be able to work within a team environment + Robust attention to detail and ability to multi-task under pressure + Working knowledge of computers, Microsoft operating systems, and in-depth knowledge of standard Microsoft Office application programs + Ability to work varying shifts and weekends