REGIONAL CoordinatorSouth RegionLocationNoida HQReporting ToLogistics LeadQualificationGraduate (any discipline); MBA in Operations/SCM preferredExperience4–8 years in Quick Commerce, Hyperlocal or Doorstep ServicesTHE ROLEWe are hiring a hands-on, data-driven Regional Coordinator to own end-to-end performance across multiple cities and partners within the assigned region. You will be the single point of accountability for SLAs, vendor performance, customer experience, and regional growth.This is not a coordination role. We want someone who proactively spots problems and finds solutions, drives closures before escalations happen, and takes complete ownership of outcomes.WHAT YOU'LL OWNRegional & Central OperationsOwn end-to-end operational performance across all assigned cities and statesCoordinate and monitor ground logistics fleetAct as control tower — monitor order lifecycle from creation to closure dailyTrack pending/failed pickups, aging orders, escalations, and exceptions; drive timely resolutionEnsure SLA, TAT, pickup success, and delivery success metrics are consistently metDrive continuous process improvements to eliminate recurring failuresVendor & Partner ManagementOwn relationships with logistics partners, transport vendors, warehouses, and service providersDrive performance through structured data-backed reviews and action plansEnsure SLA and contractual compliance; manage escalations with explicit ownership and TATConduct regular business reviews; identify gaps and implement corrective actionsData Analytics & InsightsAnalyze operational dashboards to identify trends, root causes, and efficiency gapsBuild and maintain performance scorecards for regions, cities,



and vendorsTranslate data into actionable recommendations to improve cost, speed, and experienceTechnology & Process ExcellenceLeverage platforms for visibility and control; champion adoption of new tools and dashboardsCollaborate with Product and Tech teams to identify automation opportunitiesEnforce SOP compliance across all operational stakeholdersField Operations & GovernanceConduct regular field visits to partner locations, warehouses, and hubsPerform audits; identify operational gaps and implement fixes with accountabilityEnsure adherence to safety, quality, and operational standardsWHAT WE'RE LOOKING FORMust-Haves4–8 years in Operations, Quick Commerce, , Hyperlocal, or doorstep servicesProven experience managing multi-city or multi-partner operationsHands-on vendor and logistics partner management — mandatoryStrong analytical skills; advanced Excel / Google Sheets proficiencyComfortable with large datasets, dashboards, and operational KPIsHigh ownership mindset; bias for action over escalationExceptional stakeholder management and negotiation skillsStrong PlusExperience in startup or high-growth environmentsMBA in Operations, Supply Chain, or related fieldBackground in central operations or control tower functionsPREFERRED BACKGROUNDSCandidates from these organizations or domains are strongly preferred:Quick CommerceBlinkit, Zepto, Swiggy Instamart, BigBasket, Flipkart MinutesDoorstep ServicesUrban Company, Instahelp, Snabbit, Hello Madam,Hyperlocal LogisticsPorter, Shadowfax, Delhivery, Loadshare, LetsTransportSUCCESS METRICS (KPIs)SLA Adherence %Pickup Success RateOrder Closure TATCustomer Escalation TATVendor Performance ScoreCost per OrderRegional ProductivityCustomer SatisfactionAudit Compliance Score

📌 Regional Coordinator (Kanpur)
🏢 Attero
📍 Kanpur