About ClinikallyOne of India's fastest growing consumer health startups -- Clinikally -- is looking for a stellarCustomer Support/Service Executive. We are hiring bright, articulate, detail-orientedapplicants with a desire to provide seamless & great customer service.About the role:This is a role that offers endless learning opportunities. A customer Support Representative is acritical part of Clinikally.com's user's journey. We require action-orientated and flexibleproblem-solvers who will assist customers in resolving any and all customer facing problemswithin a fast-paced environment. You will will assist customers via phone, email and chat,utilising a variety of software tools to navigate customer flows, as well as researching andreviewing policies to communicate effective solutions.What you will do:Capability to identify what customers need and deliver suitable solutions efficientlyand with professionalism.Proper urgency, dedication, and attention to quality when addressing customerrequirements.Skill in managing disputes and establishing realistic expectations with customers.Building strong client relationships by providing customers with ongoing support andregular sharing of best practices, insights,
and product knowledge.Collaborate cross functionally with the brand marketing & tech team to ensure thatnew customers are onboarded successfully.Identifying opportunities to increase customer satisfaction and revenue.Ensuring high repeat and retention from customers.Building up domain expertise and providing training & ongoing support as required.Providing feedback on critical customer pain-points to internal teams.Ideal candidate:You have at least 1 year experience within a Customer Success roleCompetency in utilizing email, chat, and phone calls for customer interactions.Skilled at comprehensively understanding and appropriately reacting to customerconcerns.You possess excellent interpersonal as well as written and verbal communication skills.You are highly goal driven and work well in rapid paced environmentsProficiency in expressing ideas clearly and succinctly to both external customers andinternal teams.Ability to craft well-written and informative replies to customer queries.Proficient computer abilities; well-versed in Microsoft Office, Excel, email, chat, appand web.Exceptional written and oral communication skills will go a long wayYou have at least 1 year experience within a Customer Success role, ideally ine-commerce/healthcareYou are a strong team player who can juggle multiple stakeholders effortlessly