Working experience: No Experience

Remote: Remote

Join Data Eminence as a remote Customer Service Representative and help provide a positive, efficient, and professional experience to our customers. You'll respond to inquiries, resolve customer concerns, provide product and service information, and coordinate with internal teams to address issues. This role is ideal for entry-level candidates with strong communication skills, patience, empathy, and problem-solving abilities.Full DescriptionData Eminence is seeking a motivated Customer Service Representative to join our growing customer experience team. In this role, you will be a key point of contact for customers, helping them resolve questions and concerns while ensuring they receive accurate and timely assistance.You will communicate with customers through email, chat, phone, and other support channels while collaborating with product, technical, operations, and business teams when additional assistance is required. This is an excellent opportunity to develop practical experience in customer service, communication, problem-solving, CRM systems, and customer relationship management while working remotely.Your key responsibilities will include:Responding to customer inquiries through phone, email, chat, and support channelsProviding accurate information about products, services, processes, and policiesUnderstanding customer concerns and identifying appropriate solutionsTroubleshooting basic product, account, and service-related issuesCreating, updating, and managing customer support ticketsEscalating complex issues to the appropriate internal teamsFollowing up with customers to ensure their concerns are resolvedMaintaining accurate records of customer interactions and requestsHandling customer complaints professionally and empatheticallyGuiding customers through product features, processes, and solutionsMonitoring unresolved requests and ensuring timely follow-upsCollecting customer feedback and sharing recurring issues with internal teamsSupporting FAQs, knowledge bases,



and customer support documentationMaintaining a high standard of customer communication and serviceMonitoring customer satisfaction and support performance metricsIdentifying opportunities to improve customer service processesStaying updated on product features, updates, and company policiesUsing CRM, ticketing, and AI-powered support tools to improve customer interactionsWe believe in learning by doing. You'll gain hands-on experience with customer communication, CRM systems, ticketing platforms, customer support workflows, troubleshooting, knowledge bases, customer analytics, and AI-powered support tools.This is a hands-on role where communication, empathy, patience, organization, and problem-solving are essential. You'll have opportunities to interact with customers, understand their needs, resolve real-world issues, and contribute to improving the overall customer experience.RequirementsBachelor's degree in Business Administration, Communications, Management, Information Technology, or a related field0-2 years of experience in customer service, customer support, or a relevant internshipExcellent written and verbal communication skillsStrong interpersonal and customer service skillsGood problem-solving and troubleshooting abilitiesAbility to explain information clearly and professionallyStrong listening and empathy skillsAbility to remain calm and qualified when handling customer complaintsFamiliarity with email, chat, CRM, and customer support toolsKnowledge of ticketing platforms such as Zendesk, Freshdesk, Intercom, or similar tools is beneficialBasic understanding of web applications and common technical issues is a plusStrong organizational and time-management skillsAbility to manage multiple customer requests and prioritize tasksGood attention to detail and accuracyWillingness to learn new products, tools, and processesAbility to work independently and collaborate effectively in a remote environmentBenefitsCompetitive salaryFully remote work flexibilityPaid time off and holidaysProfessional development opportunitiesCompany-provided equipmentOpportunities to work with modern CRM, customer support, analytics, and AI-powered tools

📌 Customer Service Representative (Madhya Pradesh)
🏢 Data Eminence
📍 Madhya Pradesh