Sr. Social Media Manager

Role Summary

We are looking for a Sr. Social Media Manager / Client Delivery Manager who will own end-to-end delivery and client success for a set of clients.

At Digital Mojo, clients are managed in small, dedicated teams (called

pods).Each pod works like a mini-agency, responsible for strategy, execution, performance, and client satisfaction.You will act as the single owner for your clients — coordinating social media, performance marketing, creatives, and execution — while ensuring quality, timelines, and results.This is not a coordination-only role.This is an ownership role.What is a “Pod”? (For clarity)A pod is a small, dedicated client team consisting of:A Client Manager (you)Social Media ManagersPerformance MarketerVideo/Creative supportYou will lead this team and be accountable for outcomes.Key Responsibilities1. Client Ownership & CommunicationBe the

single point of contact

for 6–7 clientsLead weekly/monthly client callsUnderstand client business goals and pressure pointsSet expectations clearly and manage scopeHandle escalations calmly and proactively

2. Strategy & Planning

Own monthly plans and priorities for each clientAlign social media, performance marketing, and creatives into one planUse performance insights to guide content and campaignsEnsure all execution supports business outcomes

3. Team & Delivery Management

Manage a small delivery team assigned to your clientsAllocate work clearly and avoid overlapsEnsure all deliverables are on time and high qualityMaintain execution discipline and standards

4. Performance Oversight





Review and understand key performance metrics (CPL, ROAS, CTR, conversions)Work closely with performance marketers to course-correctEnsure performance reports are accurate and meaningful(You are not required to run ads, but must understand performance well.)

5. Quality Control & AccountabilityFinal responsibility for calendars, creatives, messaging, and reportsEnsure there are

no surprises

for clientsTrack deadlines, deliverables, and service levels6. Commercial & Retention ResponsibilityOwn client retention and satisfactionIdentify upsell or growth opportunitiesProtect margins by controlling scope creepUnderstand capacity and workload limits

Key Success MetricsClient retentionClient satisfactionOn-time deliveryPerformance stability/improvementLow escalation rateStrong internal coordination

Required Experience & Skills

4–7 years experience in a digital marketing / agency environmentExperience managing

multiple clients simultaneouslyStrong understanding of:Performance marketing fundamentalsSocial media executionCreative workflowsExcellent communication and presentation skillsStrong planning and prioritization abilityCalm under pressure, solution-oriented mindset

What This Role Is NOT?

Not a task trackerNot a coordinator-only roleNot a junior AM roleNot a performance-only roleThis role is about ownership, judgment, and accountability.

Why Join Digital Mojo?

Explicit ownership and authorityStructured team model (no chaos)High-value clients (real estate & growth brands)Performance-driven cultureClear growth path into

Group Account Manager / Delivery Head

roles

📌 Sr. Social Media Manager (Mumbai)
🏢 Digital Mojo - Branding and Digital Marketing Agency in Hyderabad
📍 Mumbai