Job DescriptionKey Responsibilities
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- Lead, coach and mentor a team of Customer Support Executives.n
- Drive KPIs, SLAs, productivity, quality, CSAT and attendance targets.n
- Conduct huddles, feedback sessions and performance reviews.n
- Handle customer escalations and ensure timely resolution.n
- Prepare daily/weekly MIS reports.n
- Coordinate with QA, Training, HR and Operations.n
- Build a positive, high-performance team culture. Eligibilityn
- Minimum 1 year of on-paper Team Leader experience (Mandatory).n
- International BPO / International Voice background.n
- Graduation is Mandatory.n
- Excellent communication and people management skills.n
- Immediate joiners preferred.n
📌 Team Lead (Pune)
🏢 AM Infoweb
📍 Pune
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