Job Description
As a Technical Support Specialist, you will be the first point of contact for Connekt customers experiencing technical issues or needing help using our platform.
nYou will troubleshoot problems across accounts, product features, integrations, and configurations, guide customers through solutions, and work closely with our engineering and product teams when deeper technical investigation is required.
nThis is an entry-level role ideal for someone who is technically curious, enjoys solving problems, and wants to build a career in SaaS and technology. You do not need to be a software engineer, but you should be comfortable learning how software works, investigating issues, and communicating technical information clearly to customers.
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nROLE DETAILS
nLocation: India (Remote)
nEmployment type: Full-time
nExperience: Entry level / 0–2 years
nCompensation: Competitive salary + performance bonus
nBenefits: Paid leave, equipment allowance
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nWHAT YOU’LL DO
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- Respond promptly and professionally to technical support requests through email, chat,



and other support channelsn
- Troubleshoot issues related to user accounts, platform features, permissions, integrations, data, and general product functionalityn
- Ask the right questions and gather relevant information to identify the root cause of customer issuesn
- Reproduce reported bugs and document transparent steps for the engineering teamn
- Escalate complex technical issues to product or engineering with complete and accurate informationn
- Keep customers updated throughout the troubleshooting process until their issue is resolvedn
- Help customers configure their accounts, integrations, and platform settingsn
- Guide new customers through technical onboarding and product setupn
- Test potential solutions and verify that issues have been resolvedn
- Maintain accurate records of technical issues, troubleshooting steps, and resolutionsn
- Identify recurring bugs or product issues and sh

📌 Technical Support Specialist (Eluru)
🏢 Connekt
📍 Eluru